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Building a unique logistics customer service experience takes more than lower costs and a great customer service team. You need to be unique. It’s no secret that customers of logistics companies want...
Today, customers expect warehouse operations to be more efficient and effective as a way to provide competitive pricing and reduce errors. While the battle for efficiency is an endless race,...
Sales operations and marketing represents a true challenge for many small and mid-size logistics companies, but also a huge opportunity. Not many businesses are dedicating the necessary time and...
In recent years, there has been an explosion of innovative logistics technologies promising to shift the landscape of the supply chain and logistics industry. Among them – and of particular...
Management is often quick to blame warehouse workers for a lack of warehouse productivity. However, if you look around most warehouses there are larger issues slowing downproductivity. Supply chain industry experts agree technology plays a critical role in warehouse operational efficiency. Although, many warehouses still suffer from most of the same technological inefficiencies. The good news is that in the last 5-7 years we have experienced an explosion of innovationsthat are helping...
In the logistics and supply chain industry customers are demanding more technological capabilities from their service providers. The annual Third-Party Logistics Study analyzes the gap in what customers deemnecessary in the IT capabilities of services providers compared to their satisfaction of current capabilities. As you’ll see in the figure below, the gap has decreased over time, but logistics businesses are still not satisfying customer needs. Source: 2016 Third-Party Logistics Study ...
Small and mid-size logistics organizations have built much of their customers based on relationships, networks, and word-of-mouth. Although this strategy has proven effective for building lasting...
