Business & Sales (2)
Logistics Customer Service: Build a Unique Experience Customers Crave
7 MIN READ

Logistics Customer Service: Build a Unique Experience Customers Crave
Oct
13,
2016
• By
Hector Sunol
Building a unique logistics customer service experience takes more than lower costs and a great customer service team. You need to be...
The 3 Worst Logistics Sales Operations Problems to Have
6 MIN READ

The 3 Worst Logistics Sales Operations Problems to Have
Aug
05,
2016
• By
Hector Sunol
Small and mid-size logistics organizations have built much of their customers based on relationships, networks, and word-of-mouth. Although...
4 Signs Bad Employees are Losing Your Logistics Business Money
7 MIN READ

4 Signs Bad Employees are Losing Your Logistics Business Money
May
19,
2016
• By
Hector Sunol
A bad employee can have serious consequences in any company, but especially for logistics businesses....
How to Build a Great Customer Experience & Double Your Sales
7 MIN READ

How to Build a Great Customer Experience & Double Your Sales
Apr
05,
2016
• By
Hector Sunol
Every month I meet with 25+ Logistics leaders and decision makers. I always have one question for them: What is impacting your bottom line? They all agree that one of the biggest impacts on their profit line is the fact that new entrants and major companies are using price reduction to gain new business and retain customers – the race to the bottom. So, what can you do to counteract this? According to a study by the Harvard...
5 Secrets of a Winning Business Strategy
8 MIN READ

Technology has made it easier to start a new business by lowering barrier to entries, also known as startup costs. As a result, industries with already low barriers to entry have been saturated with companies that have commoditized services. This has affected industry profitability by encouraging competitive strategy based solely on pricing. For companies that do not have a solid business strategy, this has triggered a race to the...